How I can help you

Executive experienced in supporting & improving one of the largest, most complex information technology environments in the world. Proven delivery of strategy, innovative applications, superior customer service and operations excellence for Walgreen Co.

Passionate about improving customer service with extensive experience in technical support leadership, systems development and customer service in the retail & healthcare sectors. Experience delivering complex projects in both the IT arena as well as many involving factory floor & support office construction. Skilled in leading and handling large multi-disciplinary teams. I'm able to translate the organization’s overall goals and deliver innovative solutions to meet objectives of each business stakeholder. 

Career experience & highlights:

  1.  Business & IT Strategy Alignment
  2.  Operations Management via Balanced Scorecards, KPI’s & Metrics
  3.  Field Service, Depot Repair & End User Computing Management
  4.  ITIL Service Management/ITSM
  5.  Technology service experience with responsibility for 10,000 nationwide locations
  6.  A Passion for Customer Satisfaction Improvement, including expertise in customer survey techniques
  7.   Responsible for $160MM IT Capital Expenditure & Operating budget
  8.  Lean Six Sigma Green Belt
  9.  Call Center Strategy, Operations & Design
  10.  Logistics & Light Assembly Application Systems Design, Development & Support
  11.  Service Contracts & Vendor Relationship Management
  12.  Nearshore/Offshore Outsourcing
Areas of Expertise
  • Business Strategy & Planning
  • Supply Chain Management
  • Business Operations
  • Technology & IT Services

Industry Experience
  • Car Repair and Maintenance
  • Retail and Wholesale Trade
  • Health Care and Life Services

Education

Education

  1. Bachelor of Science, Industrial Management, Minor in Industrial Engineering
    • Purdue University, Krannert School of Management, West Lafayette, IN
  2. Alignment of Business Strategy with IT Strategy
    • Northwestern University, Kellogg School of Business, Evanston, IL
  3. Lean Six Sigma Green Belt
    • Walgreens University/Rath & Strong, Inc.

Communication Methods

  • In Person